Terms of Use

Last revised February, 2024

These terms and conditions of use (“Terms of Use”) govern your use of our online interfaces and properties (e.g., websites and mobile applications) owned and controlled by Plume, Inc., including the getplume.co website (the “Site”), as well as the non-clinical technology and Site services (the “Services”) and products (“Products”) available to users through the Site.

Plume, Inc. (“Plume,” “we,” “us,” and “our”) contracts with Plume Health Medical Group and Plume Health Medical Group of California (collectively, “Plume Health Medical”) to assist them in the provision of online telehealth medical consultations and secure messaging between Plume Health Medical physicians and other healthcare professionals (individually the “Provider” and collectively the “Providers”) and their patients. (See the Section titled “Supplemental Terms Applicable to Providers”). As part of our Services, we facilitate access to prescription fulfillment services (“Pharmacy Services”) offered by a mail order pharmacy provider (the “Pharmacy”). The terms “you” and “your” means you, your dependents if any, and any other person accessing your Plume Account.

Your acceptance of, and compliance with, these Terms of Use is a condition to your use of the Site and Services and purchase of Products. If you do not agree to be bound by these terms, you are not authorized to access or use this Site or Services; promptly exit this Site.

Binding Arbitration. These Terms of Use provide that all disputes between you and Plume that in any way relate to these Terms of Use or your use of the Site will be resolved by BINDING ARBITRATION. ACCORDINGLY, YOU AGREE TO GIVE UP YOUR RIGHT TO GO TO COURT (INCLUDING IN A CLASS ACTION PROCEEDING) to assert or defend your rights under these Terms of Use. Your rights will be determined by a NEUTRAL ARBITRATOR and NOT a judge or jury and your claims cannot be brought as a class action. Please review the Section below entitled Dispute Resolution; Arbitration Agreement for the details regarding your agreement to arbitrate any disputes with Plume.

Privacy Practices

You agree that information provided by you in connection with the Site and Services shall be governed by the Plume Privacy Policy, which is hereby incorporated and made a part of this Agreement. You agree that information provided by you in connection with the receipt of clinical services shall also be governed by the Plume Health Medical Notice of Privacy Practices, and is hereby incorporated and made a part of this Agreement.

Services Provided – No Medical Care or Advice by Plume

As an important note, there is no single provider of medical care called “Plume”. Rather, the Services include online communication platform for Providers and their patients to connect via the Site through the use of synchronous and asynchronous telecommunications technologies. The Site facilitates communication between patients and Providers.

Plume does not provide medical advice or care. Plume contracts with Plume Health Medical, an independent, physician-owned medical group with a network of United States based Providers who provide the clinical services. Plume provides administrative and business support services to Plume Health Medical. Plume licenses the “PLUME HEALTH MEDICAL GROUP” brand name to the independently owned and operated medical practices that use its platform and its administrative, business support, and other services. Providers are independently contracted or employed by the Plume Health Medical. Providers are not contracted or employed by Plume. The Providers, and not Plume, are responsible for the quality and appropriateness of the care they render to you. Plume and Plume Health Medical do not provide any legal advice or representations in any way regarding any legal issues associated with advice, information, goods, or clinical services offered by a Provider, including but not limited to any compliance obligations or steps necessary to comply with any state or federal laws and regulations.

The Providers are independent of Plume and are merely using the Site as a way to communicate with you. Any information or advice received from a Provider comes from them alone, and not from Plume. Your interactions with the Providers via the Site are not intended to take the place of your relationship with your regular health care practitioners or primary care physician. Neither Plume, nor any of its subsidiaries or affiliates or any third party who may promote the Site, the clinical services or provide a link to the Site, shall be liable for any professional advice obtained from a Provider, nor any information obtained on the Site. Plume does not recommend or endorse any specific Providers, treatments, tests, physicians, medications, prescription products, Products, or procedures. You acknowledge that your reliance on any Providers or information delivered by the Providers via the Site is solely at your own risk and you assume full responsibility for all risks associated herewith.

Plume does not make any representations or warranties about the training or skill of any Providers. You will be provided with available Providers based solely on the information you submit to the Site.

The content of the Site, including without limitation, text, copy, audio, video, photographs, illustrations, graphics, and other visuals, is for informational purposes only and does not constitute professional medical advice, diagnosis, treatment, or recommendations of any kind by Plume. You should always seek the advice of your qualified health care professionals with any questions or concerns you may have regarding your individual needs and any medical conditions. All information provided by Plume, or in connection with any communications supported by Plume, is intended to be for general information purposes only, and is in no way intended to create a provider-patient relationship as defined by state or federal law. While Plume facilitates your selection of, and communications with, Providers, Plume does not provide clincial or medical services, and the doctor-patient relationship is between you and the Plume Health Medical Provider.

The clinical or medical services, treatment, and care you receive may vary depending on the Provider you interact with. Please contact your Provider or Plume Health Medical directly for any questions regarding your care or medical treatment.

Not for Emergencies

IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, YOU SHOULD DIAL “911” IMMEDIATELY. IF YOU ARE EXPERIENCING A MENTAL HEALTH CRISIS, YOU CAN DIAL “988” (NATIONAL SUICIDE AND CRISIS HOTLINE) or “911” if needed.

Plume’s Site is not for medical emergencies or urgent situations, including mental health crises. You should not disregard or delay seeking medical advice based on anything that appears or does not appear on the Site. If you believe you have an emergency, call 9-1-1 immediately.

You should seek emergency help or follow up care when recommended by a Provider or when otherwise needed. You should continue to consult with your primary provider and other healthcare professionals as recommended. Always seek the advice of a physician or other qualified healthcare provider concerning questions you have regarding a medical condition and before stopping, starting, or modifying any treatment or modification.

If you are experiencing a mental health crisis or believe that you may harm yourself or others please do not use this platform. Instead, immediately call 9-8-8 (National Suicide and Crisis Hotline) or 9-1-1. Your well-being is of the utmost importance, and urgent situations require immediate, in-person attention from specialized professionals equipped to provide the necessary care.

Risks of Telehealth Services

Telehealth involves the delivery of healthcare services using electronic communications, information technology or other means between a healthcare provider and a patient who are not in the same physical location. While the provision of health care services using telehealth offers many benefits, such as convenience, increased access to care, and flexibility in managing health needs, there are also risks and situations where in-person care is essential to ensure favorable health outcomes. Telehealth services are not a substitute for in-person health care in all cases.

In order to obtain the clinical services from Plume Health Medical,, you will be required to review and agree to an informed consent regarding the use of telehealth (the “Patient Consent”) that will be provided to you by Plume Health Medical and Providers through the Site. You agree that Plume is a third-party beneficiary of the Patient Consent and has the right to enforce it against you.

Prescription Policy

Certain products available through the Site require a valid prescription by a licensed healthcare provider. You will not be able to obtain a prescription product unless you have completed a consultation with one of the Providers through the Site, the Provider has determined the prescription product is appropriate for you and the Provider has written a prescription.

If a Provider determines a prescription product is appropriate for you and writes a prescription, you may fill it through the Pharmacy by using the Site, or you may fill the prescription at any pharmacy of your choice. Prescriptions fulfilled by the Pharmacy may not use child-resistant packaging and prescription products may not be dispensed in child-resistant containers.

If you complete a consultation with a Provider and fill a prescription through the Pharmacy, the prescription product will be shipped to you by the Pharmacy.

Neither Plume nor Plume Health Medical endorse any specific medication, pharmacy, or pharmacologic product. If a Provider prescribes a medication, the Provider will limit supply based upon state regulations and will only prescribe a medication as determined in the Provider’s own discretion and professional judgment. There is no guarantee a prescription will be written. Providers reserve the right to deny care for actual or potential misuse of the Site or clinical services.

You agree that any prescriptions that you acquire from a Provider will be solely for your personal use. You agree to fully and carefully read all provided product information and labels and to contact a physician or pharmacist if you have any questions regarding the prescription. Plume and Plume Health Medical fully honor patient freedom of choice and, if you receive a prescription for a medication, you always have the option to instruct Plume Health Medical to transmit that prescription to the pharmacy of your choice.

Not an Insurance Product

Neither Plume nor Plume Health Medical are insurers. The Site and the clinical services are not insurance products, and the amounts you pay to Plume or Plume Health Medical are not insurance premiums. If you desire any type of health or other insurance, you will need to purchase such insurance separately.

Availability of Services

Plume and Plume Health Medical operate subject to state and federal regulations, and may not be available in your state. You represent that you are not a person barred from enrolling for or receiving the Services or clinical services under the laws of the United States or other applicable jurisdictions in which you may be located. Access to and use of the Site is limited exclusively to users who are 18 years of age or older and that are located in States within the United States where the Services are available. The Site and Services are not available to users located outside the United States. Accessing the Site or Services from jurisdictions where content is illegal, or where we do not offer Site or Services, is prohibited.

Ordering and Purchasing of Services or Products

Order Acceptance and Shipment

Your placement of an order does not necessarily ensure that we will accept your order. We may require additional information regarding your order if you have not provided all the information required by us. Once a properly completed order and authorization of your form of payment is received, we will process your order and Product for shipment. We do not accept orders from dealers, wholesalers, or other customers who intend to resell items offered on our Site.

Plume makes no representations or guarantees relating to the Products purchased through the Site or the Pharmacy, including any warranties related to correctness, completeness, or timeliness of delivery. Please direct any questions relating to Products to the Pharmacy or your Provider. Please review the Pharmacy’s term of use (available at https://www.empowerpharmacy.com/terms-and-conditions) for more information about the offered Products, including the Pharmacy’s return policy.

Plume may from time to time also offer information on and special promotions for third-parties products and services. This does not mean that we endorse or accept any responsibility for the content, or the use, of the third-party products or services. If you decide to purchase or use product or service from a third-party product or service, you do this entirely at your own risk.

Typographical Errors and Incorrect Pricing

In the event any product or service is listed at an incorrect price due to typographical error or error in pricing information received from a third party, we shall have the right to refuse or cancel any orders placed for the products or services listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card charged. If your credit or debit card has already been charged for the purchase and your order is canceled, we will promptly issue a credit to your credit or debit card account in the amount of the charge.

Plume Membership

The Plume Membership include access to personal gender transition and wellness services, communication services, and facilitation of access to clinical services. The Services offered by Plume are not professional services, and do not include items or services that are covered by health insurance plans. Plume does not engage in the practice of medicine or provide any diagnostic, therapeutic or clinical services, and no act or service required or permitted to be rendered by Plume pursuant to these Terms should be construed or deemed to constitute the practice of medicine or any clinical profession for which a professional license is required. Plume Membership subscription fees support the platforms and technologies essential for delivering the Services.

If you select one of the Plume Membership subscriptions described below (“Membership”), your Membership will automatically renew either (a) monthly, on the date that is one month from the day that you elected to subscribe (“Monthly Renewal Date”), or (b) monthly, on the date that is one month after the day of your initial consultation medical appointment (“First Appointment Renewal Date”), unless you cancel your Membership prior to the applicable Renewal Date, whichever applies to your selected Membership subscription package. Prior to your Membership expiration, you will be sent a reminder that includes your renewal rate. If you have previously provided a credit or debit card, including those associated with a Health Savings Account or Flexible Spending Account, where applicable, you authorize Plume to charge it on your Renewal Date. Should your card be unable to be charged, we will issue a billing notice.

In the event the initial payment attempt fails, we will automatically retry to collect the outstanding payment according to the following schedule (subject to change):

1 day after the initial attempt
3 days after the initial attempt
7 days after the initial attempt
14 days after the initial attempt

These retries aim to provide a grace period for resolving any issues with your payment method, ensuring continuous access to our Site and Services without interruption.

How to Cancel Your Membership

YOU MAY CANCEL YOUR MEMBERSHIP AT ANY TIME BY CONTACTING PLUME by email (members@getplume.co), phone (720-897-3749), or by mail (303 S Broadway #200-357 Denver, CO 80209).

Plume offers multiple types of Membership subscriptions at different price points, with different options offered in each Membership.

“Self-Pay Membership” does not bill or accept health insurance to cover the cost of the Site or clinical services. If you have a Self-Pay Membership, and would like to use your insurance to cover some or all of the costs associated with your Plume Membership, Plume is not responsible for any reimbursement as an “out of network” provider.
“Insured Membership” is available to people with select health insurance plans. Your eligibility for Insured Membership depends on your particular health insurance policy, and whether Plume Health Medical is credentialed and “in network” as a provider in your health insurance plan. Your eligibility for Insured Membership may change over time, based on the terms and contracts in place with your health insurance company. Your insured Membership fee does not cover or pay for any professional services provided by Plume Health Medical clinicians. Plume Health Medical clinicians participate with one or more health insurance plans, and accept payment from those health insurance plans, as payment in full for professional services provided by the Plume Health Medical clinicians, subject to applicable deductibles, co-payments, and co-insurance. The Plume Health Medical clinicians will separately bill you for your health insurance plan for any professional services rendered to you by the Plume Health Medical clinicians.

If you enroll in an Insured Membership plan, you are responsible for ensuring your health insurance information is up-to-date and accurate at all times during your Membership at Plume. Plume may periodically re-confirm your eligibility for Insured Membership. If for any reason Plume is no longer able to accept your health insurance, or you are no longer enrolled in a particular health insurance plan that is accepted by Plume and eligible for Insured Membership, you are able to continue care with Plume in an Self-Pay Membership at an Self-Pay Membership rate. If you are an Insured Member but we are unable to accept your insurance at the time of your medical service for any reason, you may be charged the full price of clinical services provided, in addition to your Membership fee. If you wish to continue care with Plume but are no longer eligible for an Insured Membership, you may be automatically enrolled in a Self-Pay Membership at the end of your current billing period. If you reject the terms of an Insured Membership or a Self-Pay Membership, you may cancel your subscription at any time. Please see How To Cancel Your Membership above.

You understand and agree that these Terms are not a contract of insurance. These Terms do not meet any individual health insurance mandate that may be required under state or federal law. While you may, in your discretion, submit the Membership fee for reimbursement to a flexible spending account, health reimbursement account, or medical savings account of your employer in which you participate, Plume makes no representation that any part of the Membership fee will qualify to be reimbursed from any such account.

Online Payments

You can purchase services and items on the Site. To simplify the user experience on the Site, you are able to pay for your purchases via the Site with Plume serving as payment processing agent on your behalf. If you elect to purchase clinical services from Plume Health Medical or an item (e.g., a prescription product) from the Pharmacy listed on our Site, then the total price you pay includes the amount charged by Plume Health Medical for the clinical services, as well as the amount charged by the Pharmacy. We also charge a subscription fee for you to use and access the Site and its features via your user account. We collect the amounts charged by the Pharmacy and Plume Health Medical on your behalf and pass through to them the payment for their actual charges. Before making a purchase, you will see an itemized invoice listing the actual charges by Plume Health Medical, the Pharmacy for the prescription products, and us for the online membership fee.

Payment processing services for our Site are provided by a secure payment platform and are subject to the secure payment platform user agreement. As a condition of Plume enabling payment processing services through the secure payment platform you agree to provide Plume accurate and complete information about you and your business, and you authorize Plume to share it and transaction information related to your use of the payment processing services provided by the payment platform. You and Plume agree that the payment method you submit may be used automatically by Plume or its payment processors for any of your responsibilities for payment. If a credit card account is being used for a transaction, Plume may obtain preapproval for an amount up to the amount of the payment. If you enroll to make recurring payments automatically, all charges and fees will be billed to the payment method you designate during the setup process.

If you have Insured Membership, the credit card submitted online and saved with Plume during the setup process can be used for payments related to your Membership fee. If your health insurance has an applicable “copay,” billing sent from Plume Health Medical clinicians may request that you re-enter your payment information or provide an alternative payment method to cover the cost of your copay in follow-up communications after the time of your appointment Your “copay” may also be referred to as a “patient responsibility,” “copayment,” or “coinsurance,” and reflects any “out-of-pocket” costs due to your Provider that are not paid for by your health insurance. If a deductible is required before insurance benefits can be applied to your clinical services at Plume Health Medical, based on the terms of your specific health insurance policy, Plume Health Medical may charge you the full amount for the clinical services provided so that it can be applied to your deductible. If you have an Insured Membership, your Membership fee does not include the copay due to the Provider for clinical services covered by your insurance policy. Based on the insurance billing and payment processes at the time of your appointment and the terms of your specific health insurance policy, Plume Health Medical may charge you the amount of your copay before or after the time of your clinical service(s) provided by Plume Health Medical providers. Plume Health Medical may charge you the full amount of the copayment or coinsurance at one time or over several payment periods, and may use your previously saved payment method on file or request that you re-enter your payment information or provide an alternative payment method to cover the cost of your copay. You have the right to revoke this authorization by contacting Plume via help@getplume.co at least fifteen (15) days prior to the scheduled payment date. You understand and acknowledge that Services may be cancelled or withheld if you revoke this authorization, and that you are still responsible for all charges incurred by you or are otherwise owed to Plume. This authorization will remain in full force and effect until revoked by you or Plume. If you want to designate a different payment method or if there is a change in your payment method, you must change your information online or by contacting Plume via help@getplume.co. This may temporarily delay your ability to make online payments while we verify your new payment information.

You represent and warrant that if you are making online payments that (a) any credit card, debit card and bank account information you supply is true, correct, and complete, (b) charges incurred by you will be honored by your credit/debit card company or bank, (c) you will pay the charges incurred by you in the amounts posted, including, without limitation, any applicable taxes, and (d) you are the person in whose name the card was issued and you are authorized to make a purchase or other transaction with the relevant credit card and credit card information. If Plume is unable to secure funds from the payment method you provide for any reason, including insufficient funds in the payment method or insufficient or inaccurate information provided by you when submitting electronic payment, Plume may undertake further collection action, including application of fees to the extent permitted by law. You acknowledge and agree that you will not dispute the charges from Plume with the payment method company, provided the transactions correspond to the terms indicated in these Terms of Use.

Subscription Terms

If you purchase a subscription to our Services, your subscription is continuous and will be automatically renewed at the end of the applicable subscription period, unless you cancel your subscription before the end of the then-current subscription period. If you cancel your subscription, your account will automatically close at the end of your current billing period. Plume may change the price for your Plume subscription, from time to time and will communicate any price changes to you in advance and, if applicable, how to accept those changes. Price changes will take effect at the start of the next subscription period following the date of the price change. If you do not agree with a price change, you have the right to reject the change by unsubscribing from the Services prior to the price change going into effect.

Eligibility; Site Access, Security and Restrictions; Passwords

We reserve the right to withdraw or amend this Site, and any Services or material we provide on the Site, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Site is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Site, or the entire Site, to users, including registered users.

You agree to fully, accurately, and truthfully create your Plume Account (“Account”), including but not limited to your name, mailing address, phone number, email address, and password, which become your Plume ID and credentials. The Plume ID or credentials are personal to you, and you are solely responsible for maintaining the confidentiality of your Plume ID or credentials, and for all activities that occur under such Plume ID or credentials. You agree to prohibit anyone else from using your Plume ID or credentials and agree to immediately notify Plume of any actual or suspected unauthorized use of your Plume ID or credentials or other security concerns of which you become aware. Your access to the Site may be revoked by Plume at any time with or without cause.

You are prohibited from violating or attempting to violate the security of the Site, including, without limitation: (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; (b) attempting to probe, scan, or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; or (c) accessing or using the Site or any portion thereof without authorization, in violation of these Terms of Use or in violation of applicable law.

You may not use any scraper, crawler, spider, robot, or other automated means of any kind to access or copy data on the Site, deep-link to any feature or content on the Site, bypass our robot exclusion headers, or other measures we may use to prevent or restrict access to the Site. Violations of system or network security may result in civil or criminal liability. Plume may investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software, or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site.

Electronic Communications

When you use the Site or Services, or send e-mails, messages, and other communications from your desktop or mobile device to us, you are communicating with us electronically. You consent to receive communications from us electronically. You agree that (a) all agreements and consents can be signed electronically and (b) all notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such notices and other communications be in writing. Plume, Plume Health Medical, or the Pharmacy may contact you by telephone, mail, or email to verify your Account information. Plume, Plume Health Medical, or the Pharmacy may request further information from you and you agree to provide such further information to ensure that you have not fraudulently created your Account. If you do not provide this information in the manner requested within 14 days of the request, we reserve the right to suspend, discontinue, or deny your access to and use of the Site and the Services until you provide the information to us as requested. Your electronic communications with Plume will be encrypted.

Consent to Receive Calls and Text Messages and Video Recording

After opting-in to the Plume SMS program, you are agreeing to be contacted by or on behalf of Plume at the mobile number you have provided using an automatic telephone dialing system or prerecorded message to receive informational, service related (e.g., an alert that you have a message from your provider, reminders, 2-factor authentication, etc.) messages, and communications relating to the Services. Our current communication platform is the Spruce app. You will receive a one-time download code via push message. After that, you will receive push notifications from the Spruce app when you have a new message in the app. You can turn on/off push notifications from within the app settings under “notification preferences”. If you are having trouble with notifications, email help@getplume.co.

If you want to stop receiving calls at any time, you can do so from the settings in your patient portal, or you can get help directly by calling 720-897-3749 or emailing help@getplume.co.

Message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. Carriers are not liable for delayed or undelivered messages. If you have any questions regarding privacy, please read our privacy policy: https://getplume.co/privacy/.

Plume or your Provider may record (audio and video) all or part of your interaction with us or them (“Recordings”). Such Recordings are used for quality assurance purposes only, to better deliver to you the Products, Site and Services, and to help Plume improve the Site. Plume will keep such Recordings confidential, and we will not publicly display such recordings unless legally required to do so, such as if subject to a court order. By accessing and using the Site, you agree and consent to such Recordings for the purposes and uses set forth in these Terms of Use and as otherwise set forth in the Privacy Policy https://getplume.co/privacy/. We reserve the right to remove you from a group therapy session or other event, and cancel your subscription, if you engage in inappropriate conduct during a group therapy session or event, such as using unlawful, offensive, harassing or inappropriate language, or engage in any other unlawful, offensive, harassing or inappropriate conduct.

Consent to SMS Two-Factor Authentication

By providing your number to Plume, you are agreeing to receive non-marketing text messages from Plume. These messages include messages about the Site, Services, and your account, as well as alerts that you have a secure message in your patient portal and messages designed to keep your account secure. Plume uses a SMS two-factor authentication service. We will send you a two-factor authentication code via SMS message at a rate of 1 message per request. Requests are made by the user. This service is used to send you a two-factor authentication code when logging in to view messages from your Healthcare team. You can cancel this service at any time. Just text “STOP” to 61939. After you send the message “STOP”, we will send you a reply message to confirm that you have been unsubscribed. After this, you will no longer receive messages from us. If you want to join again, send RESTART to 61939. If at any time you need help, just text “HELP” to 61939. After you send the message “HELP” to us, we will respond with instructions on how to contact us. Carriers are not liable for delayed or undelivered messages. Message and Data Rates May Apply for any messages sent to you from Plume’s two-factor authentication service. If you have questions about your text plan or data plan, contact your wireless provider. For all questions about the services provided by this short code, email members@getplume.co. If you have any questions regarding privacy, see Plume’s privacy policy https://getplume.co/privacy/.

Ownership Of The Site And Related Materials; Additional Restrictions

All pages within this Site and any material made available for download are the property of Plume, or its licensors or suppliers, as applicable. The Site is protected by United States and international copyright and trademark laws.

Subject to these Terms of Use and the payment of all applicable fees, Plume grants you a revocable, nontransferable (except as provided below), personal, nonexclusive license to use the object code version of the Site. All rights not expressly granted to you in these Terms of Use are reserved and retained by Plume or its licensors, suppliers, publishers, rights holders, or other content providers. Neither the Site and Services, nor any part of the Site and Services, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Plume. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Plume without express written consent. You may not use any meta tags or any other “hidden text” utilizing Plume’s name or trademarks without the express written consent of Plume. You may not misuse the Site or Services. You may use the Site and Services only as permitted by law. The content of the Site, including without limitation the files, documents, text, photographs, images, audio, and video, and any materials accessed through or made available for use or download through this Site may not be copied, distributed, modified, reproduced, published, or used, in whole or in part, except for purposes authorized or approved in writing by Plume. You may not frame or utilize framing techniques to enclose, or deep linking to, any name, trademarks, service marks, logo, content, or other proprietary information (including, without limitation, images, text, page layout, or form) of Plume without our express written consent.

No Users Under 18 Years Old

In order to access the Site and the Services, you represent and warrant that you are older than 18 years old. If you are under the age of 18, please do not attempt to register with us at this Site or provide any personal information about yourself to us. If we learn that we have collected personal information from someone under the age of 18, we will promptly delete that information. If you believe we have collected personal information from someone under the age of 18, please contact us at help@getplume.co or call us at 720-897-3749

Accuracy of Information; Functionality

Although Plume attempts to ensure the integrity and accurateness of the Site and Service descriptions, it makes no representations, warranties, or guarantees whatsoever as to the correctness or accuracy of the Site, Service descriptions and other content on the Site. It is possible that the Site could include typographical errors, inaccuracies or other errors, and that unauthorized additions, deletions, and alterations could be made to the Site by third parties. In the event that an inaccuracy arises, please inform Plume so that it can be corrected. Information contained on the Site may be changed or updated without notice. Additionally, Plume shall have no responsibility or liability for information or content posted to the Site from any non-Plume affiliated third party.

Plume and Plume Health Medical each reserves complete and sole discretion with respect to the operation of the Site and the Services. We may withdraw, suspend, or discontinue any functionality or feature of the Site or the Services among other things. We are not responsible for transmission errors, corruption, or compromise of information carried over local or interchange telecommunications carrier. We are not responsible for maintaining information arising from use of the Site or with respect to the Services. We reserve the right to maintain, delete, or destroy all communications or information posted or uploaded to the Site or the Services in accordance with our internal record retention or destruction policies.

Links to Other Sites

Plume makes no representations whatsoever about any other website that you may access through this Site. When you access a non-Plume site, please understand that it is independent from Plume, and that Plume has no control over the content on that website. In addition, a link to a non-Plume website does not mean that Plume endorses or accepts any responsibility for the content, or the use, of the linked site. It is up to you to take precautions to ensure that whatever you select for your use or download is free of such items as viruses, worms, Trojan horses, and other items of a destructive nature. If you decide to access any of the third party sites linked to this Site, you do this entirely at your own risk.

User Information

If you submit, upload, post, or transmit any health information, medical history, conditions, problems, symptoms, personal information, consent forms, agreements, requests, comments, ideas, suggestions, information, files, videos, images, or other materials to us or our Site (“User Information”), you agree not to provide any User Information that (a) is false, inaccurate, defamatory, abusive, libelous, unlawful, obscene, threatening, harassing, fraudulent, pornographic, or harmful, or that could encourage criminal or unethical behavior, (b) violates or infringes the privacy, copyright, trademark, trade dress, trade secrets, or intellectual property rights of any person or entity, or (c) contains or transmits a virus or any other harmful component. You agree not to contact other Site users through unsolicited e-mail, telephone calls, mailings, or any other method of communication. You represent and warrant to Plume and Plume Health Medical that you have the legal right and authorization to provide all User Information to Plume and Plume Health Medical for use as set forth herein and required by Plume and the Plume Health Medical Provider.

Plume or Plume Health Medical may de-identify your information such that it is no longer considered protected health information or personally identifiable information. Plume or Plume Health Medical may disclose, aggregate, sell, or otherwise use such de-identified information to third parties for analytics, research, or other purposes.

You agree not to: (i) access the Site or use the Services in any unlawful way or for any unlawful purpose; (ii) post or transmit (1) a message under a false name, or (2) any data, materials, content, or information (including, without limitation, advice, and recommendations) (collectively “Information”) which is (A) libelous, defamatory, obscene, fraudulent, false, or contrary to the ownership or intellectual property rights of any other person, or (B) contains or promotes any virus, worm, Trojan horse, time bomb, malware, or other computer programing or code that is designed or intended to damage, destroy, intercept, download, interfere, manipulate, or otherwise interrupt or expropriate the Site or the Services, personal information, software, equipment, servers, or Information or facilitate or promote hacking or similar conduct; (iii) impersonate or misrepresent your identity or falsely state or misrepresent your affiliation with a person or entity; (iv) tamper, hack, spoof, copy, modify, or otherwise corrupt the administration, security, or proper function of the Site or the Services; (v) use robots or scripts with the Site; (vi) attempt to reverse engine, reverse assemble, reverse compile, decompile, disassemble, translate, or otherwise alter, defraud, or create false results from any executable code, information on, or received by this Site; (vii) to have any antivirus or antispyware software running that is set to override the internet browser’s cookies setting; (viii) incorrectly identify the sender of any message transmitted to Plume; (ix) alter the attribution or origin of electronic mail, messages, or posting; (x) harvest or collect personal health information about any other individual who uses the Site or the Services; and (xi) infringe or facilitate infringement on any copyright, patent, trademark, trade secret, or other proprietary, publicity, or privacy rights of any party, including but not limited to, such rights of third parties.

You agree to defend, indemnify, and hold harmless Plume, Plume Health Medical, and the Providers from and against all third party claims, damages, and expenses (including, but not limited to, reasonable attorneys’ fees) against or incurred by us arising out of any User Information you upload to or transmit through the Site or any breach of this Section.

Confidentiality

If you participate in a group therapy session, event or other interaction, please respect the privacy and confidentiality of other user. Anything you learn about another user may not and should not be shared outside of Plume. If you wish to generally describe experiences to others, please do not use the names of any of our other users or the names of family members, friends or other individuals discussed during an online group therapy session, event or other interaction.

Claims of Copyright Infringement

We disclaim any responsibility or liability for copyrighted materials posted on our Site. If you believe that your work has been copied in a manner that constitutes copyright infringement, please follow the procedures set forth below.

Plume respects the intellectual property rights of others and expects its users to do the same. In accordance with the Digital Millennium Copyright Act (“DMCA”), we will respond promptly to notices of alleged infringement that are reported to Plume’s Designated Copyright Agent, identified below.

Notices of Alleged Infringement for Content Made Available on the Site

If you are a copyright owner, authorized to act on behalf of one, or authorized to act under any exclusive right under copyright, please report alleged copyright infringements taking place on or through our Site by sending us a notice (“Copyright Notice”) complying with the following requirements.

Identify the copyrighted works that you claim have been infringed.
Identify the material or link you claim is infringing (or the subject of infringing activity) and that access to which is to be disabled, including at a minimum, if applicable, the URL of the link shown on the Site where such material may be found.
Provide your mailing address, telephone number, and, if available, email address.
Include both of the following statements in the body of the Copyright Notice:

“I hereby state that I have a good faith belief that the disputed use of the copyrighted material is not authorized by the copyright owner, its agent, or the law (e.g., as a fair use).”

“I hereby state that the information in this Copyright Notice is accurate and, under penalty of perjury, that I am the owner, or authorized to act on behalf of the owner, of the copyright or of an exclusive right under the copyright that is allegedly infringed.”

Provide your full legal name and your electronic or physical signature.

Deliver this Copyright Notice, with all items completed, to our Copyright Agent:

Plume, Inc.
303 S. Broadway
#200-357
Denver, CO 80209
Telephone: (833)-798-0736
Email: help@getplume.co

Intellectual Property

With the exception of your electronic medical record, Plume and Plume Health Medical, as applicable, retain all right, title, and interest in and to the Site, the Services and any information, products, documentation, software, or other materials on the Site, and any patent, copyright, trade secret, trademark, service mark, or other intellectual property, or proprietary right in any of the foregoing, except for information on the Site licensed by Plume or Plume Health Medical (in that case, the license provider retains all right, title, and interest therein). The information available through the Site and the Services is the property of Plume or Plume Health Medical, as applicable. You agree not to store, copy, modify, reproduce, retransmit, distribute, disseminate, rent, lease, loan, sell, publish, broadcast, display, or circulate such information to anyone. Use, reproduction, copying, or redistribution of Plume or Plume Health Medical trademarks, service marks, and logos are strictly prohibited without the prior written permission of Plume or Plume Health Medical, as applicable. The immediately foregoing sentence also applies to any third party trademarks, service marks, and logos posted on the Site. Nothing contained on the Site should be construed as granting, by implication, estoppel, waiver, or otherwise, any license or right to use any trademarks, service marks, or logos displayed on the Site without the written grant thereof by Plume, Plume Health Medical, or the third party owner of such trademarks, service marks, or logos. The Site may contain other proprietary notices and copyright information, the terms of which you agree to follow.

Plume may delete any information provided by you that it deems in its sole discretion fraudulent, abusive, defamatory, obscene, or in violation of copyright, trademark, or other intellectual property or ownership right of any other person or entity.

CAN-SPAM Act and Telephone Consumer Protection Act Compliance

Plume and Plume Health Medical are committed to being compliant with the Controlling the Assault of Non-Solicited Pornography and Marketing Act (“CAN-SPAM ACT”) and the Telephone Consumer Protection Act (“TCPA”). You consent to receive text messages from us as set forth in the Section, above (“Consent to Receive Calls and Video Recordings”). Emails, newsletters, and text messages received from us are intended to fully comply with the CAN-SPAM ACT and the TCPA. In the event you receive an email or text message from us which you do not believe is fully compliant with the CAN-SPAM ACT or the TCPA, please contact us immediately at the address listed below under the section “How to Contact Us.”

You shall not use or permit any of your employees, agents, or affiliates to market, promote, or solicit Plume products or services in ways that would violate the CAN-SPAM ACT, the TCPA or any other laws. You shall not: (a) infringe on the rights of others; distribute chain letters or unsolicited bulk electronic mail (“spamming”); (b) propagate computer worms or viruses; (c) use a false identity; (d) attempt to gain unauthorized entry to any site or network; or (e) infringe copyrights, trademarks, or other intellectual property rights.

You further agree to comply with U.S. export laws concerning the transmission of technical data and regulated materials via the Internet. You agree to indemnify and hold Plume and its affiliates harmless for any and all acts found or suspected to be in violation hereof. You shall indemnify and hold Plume and its affiliates harmless against and from losses, damages, costs, and reasonable attorney fees incurred in defending or resolving any suits brought against Plume or any of its affiliates by anyone arising out of any alleged violation of any anti-spamming rules, regulations, laws, statutes. Your Account will be terminated for any of the above infractions.

Disclaimer of Warranties

PLUME DOES NOT WARRANT THAT ACCESS TO OR USE OF THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT DEFECTS IN THE SITE WILL BE CORRECTED. THIS SITE, INCLUDING ANY CONTENT OR INFORMATION CONTAINED WITHIN IT OR ANY SITE-RELATED SERVICE, IS PROVIDED “AS IS,” WITH ALL FAULTS, WITH NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY OF INFORMATION, QUIET ENJOYMENT, AND TITLE/NON-INFRINGEMENT. PLUME DOES NOT WARRANT THE ACCURACY, COMPLETENESS, OR TIMELINESS OF THE INFORMATION OBTAINED THROUGH THE SITE.

YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THIS SITE, SITE-RELATED SERVICES, AND LINKED WEBSITES. PLUME DOES NOT WARRANT THAT FILES AVAILABLE FOR DOWNLOAD WILL BE FREE OF VIRUSES, WORMS, TROJAN HORSES, OR OTHER DESTRUCTIVE PROGRAMMING. YOU ARE RESPONSIBLE FOR IMPLEMENTING PROCEDURES SUFFICIENT TO SATISFY YOUR NEEDS FOR DATA BACK UP AND SECURITY.

WARRANTIES RELATING TO PRODUCTS OR SERVICES OFFERED, SOLD, AND DISTRIBUTED BY PLUME OR THE PHARMACY MAY BE SUBJECT TO SEPARATE WARRANTY TERMS AND CONDITIONS, IF ANY, PROVIDED BY PLUME OR THIRD PARTIES WITH OR IN CONNECTION WITH THE APPLICABLE PRODUCTS OR SERVICES. PLUME DOES NOT GUARANTEE THAT THROUGH USE OF OUR SERVICES ANY PRESCRIPTIONS WILL BE WRITTEN FOR YOU. YOU ACKNOWLEDGE AND UNDERSTAND THAT THE USE OR MISUSE OF THE PRODUCTS OBTAINED THROUGH OUR SITE OR FROM THE PHARMACY MAY RESULT IN UNDESIRABLE OR UNEXPECTED CONSEQUENCES. PLUME DOES NOT ACCEPT ANY LIABILITY FOR THE CONSEQUENCES ARISING FROM THE APPLICATION, USE, OR MISUSE OF ANY PRODUCTS OR SERVICES CONTAINED ON OR MADE AVAILABLE THROUGH THE SITE OR THE PHARMACY, INCLUDING ANY INJURY OR DAMAGE TO ANY PERSON OR PROPERTY AS A MATTER OF NEGLIGENCE, OR OTHERWISE, INCLUDING YOUR FAILURE TO COMPLY WITH ANY WARNING LABELS ATTACHED TO THE PRODUCTS.

Limitation of Liability Regarding Use of Site

EXCEPT AS PROVIDED BY LAW, AND WITHOUT LIMITATION:

PLUME SHALL NOT BE LIABLE FOR THE ACTS OR OMISSIONS OF PLUME HEALTH MEDICAL, THE PHARMACY, OR THE PROVIDERS. PLUME AND ANY THIRD PARTIES MENTIONED ON THIS SITE ARE NEITHER RESPONSIBLE NOR LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION) ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, SITE-RELATED SERVICES, CONTENT OR INFORMATION CONTAINED WITHIN THE SITE, OR ANY LINKED WEBSITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SITE, SITE-RELATED SERVICES, OR LINKED WEBSITES IS TO STOP USING THE SITE OR THOSE SERVICES. TO THE EXTENT ANY ASPECTS OF THE FOREGOING LIMITATIONS OF LIABILITY ARE NOT ENFORCEABLE, THE MAXIMUM LIABILITY OF PLUME TO YOU WITH RESPECT TO YOUR USE OF THIS SITE IS $500 (FIVE HUNDRED DOLLARS). YOU HEREBY AGREE TO WAIVE, TO THE FULLEST EXTENT PERMITTED BY LAW, ALL LAWS THAT LIMIT THE EFFICACY OF SUCH INDEMNIFICATIONS OR RELEASES.

No Third Party Rights

Unless expressly stated in the Terms of Use to the contrary, nothing herein is intended to confer any rights or remedies on any persons other than you, Plume, Plume Health Medical, and their affiliates. Nothing in the Terms of Use is intended to relieve or discharge the obligation or liability of any third persons to you, Plume, Plume Health Medical, and its affiliates, nor shall any provision give any third parties any right of subrogation or action over against you, Plume, Plume Health Medical, the Pharmacy and its affiliates.

Assignment

You may not assign, transfer, or delegate the Terms of Use or any part thereof without Plume’s prior written consent. Plume may freely transfer, assign, or delegate all or any part of the Terms of Use, and any rights or duties hereunder or thereunder. The Terms of Use will be binding upon and inure to the benefit of the heirs, successors, and permitted assignees of the parties.

Supplemental Terms Applicable to Providers

These supplemental terms apply to Providers in addition to the other provisions of these Terms of Use. In the event of a conflict between the supplemental terms and any other terms herein, the supplemental terms shall prevail.

To be a healthcare provider using the Site (for purposes of this Section, “Provider” or “you”) you must be a licensed physician, nurse practitioner, physician assistant, or healthcare professional contracted or employed by Plume Health Medical, and must agree to comply with all laws, medical board rules, and other rules and regulations applicable to you as a Provider or otherwise. Your relationship with the Plume users (including, but not limited to, your Plume Health Medical patients) is directly between you and the patient. The patient will never have a physician-patient relationship with Plume. Plume does not practice medicine and offers no medical services. As set forth more fully below, Provider is solely responsible for all agreements, consents, notices, and other interactions with patients and other consumers. Without limiting the generality of the foregoing, Provider and Plume Health Medical is solely responsible for all billings and collections from patients and other consumers, and Plume shall have no liability whatsoever to Provider with respect to any amounts owed by any patient or other consumer to Provider.

Plume does not provide any medical advice, legal advice, or representations in any way regarding any legal or medical issues associated with Provider, goods, or services offered by Provider, including but not limited to any compliance obligations or steps necessary to comply with any state or federal laws and regulations. Provider should seek legal counsel regarding any legal and compliance issues, and should not rely on any materials or content associated with the Services in determining Provider’s compliance obligations under law. Provider and Plume agree that Plume is not providing to customers, patients, or anyone else, medical advice or legal advice. THE PLUME SITE AND THE SERVICES ARE NOT MEANT TO SUBSTITUTE OR MODIFY YOUR PROFESSIONAL JUDGMENT IN ANY WAY.

Provider will use the Site and Services only in accordance with applicable standards of good medical practice. While software products such as the Site and Services can facilitate and improve the quality of service that Provider can offer patients, many factors, including but not limited to the provider/patient relationship can affect a patient outcome, and with intricate and interdependent technologies and complex decision-making it is often difficult or impossible to accurately determine what the factors were and in what proportion they affected an outcome. Provider shall be solely responsible for its use of the Site and Services, and the provision of medical services to Provider’s patients. In this regard, Provider releases Plume and waives any and all potential claims against Plume as a result of Provider’s use of the Site and Services, and the provision of services to Provider’s patients.

As a result of the complexities and uncertainties inherent in the patient care process, Provider agrees to defend, indemnify and hold Plume harmless from any claim by or on behalf of any patient of Provider, or by or on behalf of any other third party or person claiming damage by virtue of a familial or financial relationship with such a patient, which is brought against Plume, regardless of the cause if such claim arises for any reason whatsoever, out of Provider’s use or operation of the Site and Services. To the extent applicable, Provider will obtain Plume’s prior written consent to any settlement or judgment in which Provider agrees to any finding of fault of Plume or defect in the Site or Services. Plume will promptly notify Provider in writing of any claim subject to this indemnification, promptly provide Provider with the information reasonably required for the defense of the same, and grant to Provider exclusive control over its defense and settlement.

If you submit, upload, transmit, or post any consents, notices, advice, recommendations, comments, files, videos, images, or other materials to us or our Site (“Provider Content”) or provide any Provider Content to patients or other consumers, you agree not to provide any Provider Content that (a) is defamatory, abusive, libelous, unlawful, obscene, threatening, harassing, fraudulent, pornographic, or harmful, or that could encourage criminal or unethical behavior, (b) violates or infringes the privacy, copyright, trademark, trade dress, trade secrets, or intellectual property rights of any person or entity, or (c) contains or transmits a virus or any other harmful component. Provider is solely responsible for obtaining all necessary agreements and consents from, and providing all required notices to, patients and other consumers. You agree not to contact other users through unsolicited e-mail, telephone calls, mailings, or any other method of communication. You represent and warrant to Plume that you have the legal right and authorization to upload all Provider Content at the Site. Plume shall have a royalty-free, irrevocable, transferable right and license to use the Provider Content however Plume desires, including without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from or sell or distribute such Provider Content or incorporate such Provider Content into any form, medium, or technology throughout the world. Plume is and shall be under no obligation: (i) to maintain any Provider Content in confidence; (ii) to pay to you any compensation for any Provider Content; or (iii) to respond to any Provider Content.

Plume does not regularly review Provider Content, but does reserve the right (but not the obligation) to monitor and edit or remove any Provider Content submitted to the Site. You grant Plume the right to use the name that you submit in connection with any Provider Content. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Provider Content. You are and shall remain solely responsible for the content of any Provider Content you post to the Site or provide to patients or other consumers. Plume and its affiliates take no responsibility and assume no liability for any Provider Content submitted by you or any third party.

Dispute Resolution; Arbitration Agreement

We will try to work in good faith to resolve any issue you have with the Site, including without limitation, Products and Services ordered or purchased through the Site, if you bring that issue to the attention of our customer service department. However, we realize that there may be rare cases where we may not be able to resolve an issue to a customer’s satisfaction.

You and Plume agree that any dispute, claim, or controversy arising out of or relating in any way to these Terms of Use or your use of the Site, including without limitation, Products and Services ordered or purchased through the Site, shall be determined by binding arbitration instead of in courts of general jurisdiction. Arbitration is more informal than bringing a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, and is subject to very limited review by courts. Arbitration allows for more limited discovery than in court, however, we agree to cooperate with each other to agree to reasonable discovery in light of the issues involved and amount of the claim. Arbitrators can award the same damages and relief that a court can award, but in so doing, the arbitrator shall apply substantive law regarding damages as if the matter had been brought in court, including without limitation, the law on punitive damages as applied by the United States Supreme Court. You agree that, by agreeing to these Terms of Use, the U.S. Federal Arbitration Act governs the interpretation and enforcement of this provision, and that you and Plume are each waiving the right to a trial by jury or to participate in a class action. This arbitration provision shall survive termination of these Terms of Use and any other contractual relationship between you and Plume.

If you desire to assert a claim against Plume, and you therefore elect to seek arbitration, you must first send to Plume, by certified mail, a written notice of your claim (“Notice”). The Notice to Plume should be addressed to: Plume, Inc., Attn: Legal, 303 S. Broadway, #200-357, Denver, CO 80209 (“Notice Address”). If Plume desires to assert a claim against you and therefore elects to seek arbitration, it will send, by certified mail, a written Notice to the most recent address we have on file or otherwise in our records for you. A Notice, whether sent by you or by Plume, must (a) describe the nature and basis of the claim or dispute, and (b) set forth the specific relief sought (“Demand”). If Plume and you do not reach an agreement to resolve the claim within 30 days after the Notice is received, you or Plume may commence an arbitration proceeding or file a claim in small claims court. During the arbitration, the amount of any settlement offer made by Plume or you shall not be disclosed to the arbitrator. You may download or copy a form Notice and a form to initiate arbitration from the American Arbitration Association at www.adr.org. If you are required to pay a filing fee, after Plume receives notice at the Notice Address that you have commenced arbitration, it will promptly reimburse you for your payment of the filing fee, unless your claim is for more than US $2,000.

The arbitration will be governed by the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (collectively, “AAA Rules”) of the American Arbitration Association (“AAA”), as modified by these Terms of Use, and will be administered by the AAA. The AAA Rules and Forms are available online at www.adr.org, by calling the AAA at 1-800-778-7879, or by requesting them from us by writing to us at the Notice Address. The arbitrator is bound by the terms of these Terms of Use. All issues are for the arbitrator to decide, including, but not limited to, issues relating to the scope and enforceability of these Terms of Use, including, but not limited to, this arbitration agreement. Unless Plume and you agree otherwise, any arbitration hearings will take place in Denver, CO. (If you reside outside of the United States, any arbitration hearings will take place in your country of residence at a location reasonably convenient to you, but will remain subject to the AAA Rules including, but not limited to, the AAA rules regarding the selection of an arbitrator). If your claim is for US $10,000 or less, we agree that you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic hearing, or by an in-person hearing as established by the AAA Rules. If your claim exceeds US $10,000, the right to a hearing will be determined by the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based. If the arbitrator issues you an award that is greater than the value of Plume’s last written settlement offer made before an arbitrator was selected (or if Plume did not make a settlement offer before an arbitrator was selected), then Plume will pay you the amount of the award or US $1,000, whichever is greater. Except as expressly set forth herein, the payment of all filing, administration, and arbitrator fees will be governed by the AAA Rules. Each party shall pay for its own costs and attorneys’ fees, if any. However, if any party prevails on a statutory claim that affords the prevailing party attorneys’ fees, or if there is a written agreement providing for payment or recovery attorneys’ fees, the arbitrator may award reasonable fees to the prevailing party, under the standards for fee shifting provided by law.

YOU AND PLUME AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Plume agree otherwise, the arbitrator may not consolidate more than one person’s claims with your claims, and may not otherwise preside over any form of a representative or class proceeding. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim.

If the arbitration terms and conditions of this Section are found to be unenforceable, then (i) the entirety of this arbitration provision shall be null and void, but the remaining provisions of these Terms of Use shall remain in full force and effect, and (ii) exclusive jurisdiction and venue for any claims will be in state or federal courts located in and for Denver, CO.

Force Majeure

We will not be deemed to be in breach of these terms or liable for any breach of these terms or our privacy policy due to any event or occurrence beyond our reasonable control, including without limitation, acts of God, terrorism, war, invasion, failures of any public networks, electrical shortages, earthquakes or floods, civil disorder, strikes, fire, or other disaster.

Indemnification

You agree to defend, indemnify, and hold harmless Plume, Plume Health Medical, and any affiliates from and against any and all rights, demands, losses, liabilities, damages, claims, causes of action, actions, and suits (no matter whether at law or equity), fees, costs, and attorney’s fees of any kind whatsoever arising directly or indirectly out of or in connection with: (i) your use or misuse of the Site, Products, Services or any information posted on the Site; (ii) your breach of the Terms of Use or Privacy Policy; (iii) the content or subject matter of any information you provide to Plume, Plume Health Medical, the Pharmacy, or any Provider or customer service agent; or (iv) any negligent or wrongful act or omission by you in your use or misuse of the Site, Products, Services, or any information on the Site, including without limitation, infringement of third party intellectual property rights, privacy rights, or negligent or wrongful conduct.

Revisions; General

Plume reserves the right, in its sole discretion, to terminate your access to all or part of this Site, with or without cause, and with or without notice. Plume reserves the right to modify these Terms of Use at any time, effective upon posting. Any use of this Site after such changes will be deemed an acceptance of those changes. You agree to review the Terms of Use each time you access this Site so that you may be aware of any changes to these Terms. In the event that any of the Terms of Use are held by a court or other tribunal of competent jurisdiction to be unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary so that these Terms of Use shall otherwise remain in full force and effect. These Terms of Use constitute the entire agreement between Plume and you pertaining to the subject matter hereof. In its sole discretion, Plume may from time-to-time revise these Terms of Use by updating this posting. You should, therefore, periodically visit this page to review the current Terms of Use, so you are aware of any such revisions to which you are bound. Certain provisions of these Terms of Use may be superseded by expressly designated legal notices or terms located on particular pages within this Site. For purposes of these Terms of Use, (a) the words “include,” “includes,” and “including” are deemed to be followed by the words “without limitation”; (b) the word “or” is not exclusive; and (c) the words “herein,” “hereof,” “hereby,” “hereto,” and “hereunder” refer to these Terms of Use as a whole

Copyright/Trademark Information.

Copyright/Trademark Information. Copyright ©2020 Plume, Inc. All rights reserved. All trademarks, logos, and service marks (“Marks”) displayed on the Site are our property or the property of other third parties. You are not permitted to use these Marks without our prior written consent or the consent of such third party which may own the Marks.

How to Contact Us:

Plume, Inc.

303 S. Broadway
#200-357
Denver, CO 80209

Telephone: (833)-798-0736

Email: help@getplume.co