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Plume Care Coordinator


Plume is a passion-fueled, mission-driven company that is trans-founded and focused on radically increasing access to healthcare for the trans community, supporting a bold, authentic and healthy lifestyle.  We hope to make gender-affirming hormone therapy easily accessible at the touch of a button in every state of the US.

We want heart-forward awesomely talented teammates to join us on our journey.  We are intentional about hiring queer/trans individuals to make this an organization by and for queer/trans folks but we are open to all applications.

Your role:

As a care coordinator, your responsibilities will include answering questions of prospective patients and helping them complete the onboarding process to become a new patient, answering current patients’ questions and linking them to their providers as appropriate, and helping coordinate lab and pharmacy needs. This is a crucial role for our organization as it is critical in building our patient base and you are the first point of contact patients will interface with. This is a completely remote position and we are offering a full-time role with competitive pay and benefits.

Minimum Qualifications:

  • Deep understanding and compassion for the trans experience
  • Excellent customer service
  • Skilled typist with excellent written grammar
  • Familiarity with app-based messaging/SMS products
  • Supreme level of professionalism and friendliness towards prospective and current patients

Preferred Qualifications:

  • 2+ years in customer service role
  • Healthcare experience

This work is deeply personal and heart-driven, and we want teammates who, above all else, care. For the right people, we are a rare opportunity to do well by doing good. We offer an affirming, trans/queer-friendly, culturally inclusive work environment filled with purpose and comaraderie.

Read more about Plume here: getplume.co

If interested, please send an email explaining your interest and a CV to leigh@getplume.co

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